Terms of service

Welcome to the world of Sacobi. By browsing our website and using our services, you agree to these terms of use. They are designed to ensure a simple, secure, and transparent experience. In short, our terms are straightforward and clear. They reflect our commitment to providing a smooth, honest, responsible, and respectful experience — just like our brand.

1. Website Use

Our website and its content (texts, images, logos, design) are the property of Sacobi. You may view, share, and draw inspiration from them for personal use, but reproducing, modifying, or using them for commercial purposes without our written permission is prohibited.

2. Products and Availability

Each Sacobi board is unique. Our descriptions and photos accurately reflect our products, but wood is a living material: slight variations in color, grain, or texture are part of its authenticity and charm.
Product availability may vary. We reserve the right to modify or remove products without notice while ensuring a harmonious customer experience.

3. Pricing and Payment

All prices on our website are in Canadian dollars, with applicable taxes and shipping fees in addition.
Payments are securely processed by our certified partners. Sacobi does not store any banking information directly.

4. Orders and Delivery

When you place an order, you will receive a confirmation email. We commit to preparing and shipping your items with care. Delivery times may vary depending on your address and product availability.

5. Returns and Refunds

Our boards are designed to last and meet the highest quality standards. If a manufacturing defect is found, you have 10 days from receipt to contact us at info@sacobi.com
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Returns are accepted only for unused products in their original condition. For hygiene reasons, no refunds can be issued for items that have been used or show signs of wear.

6. Liability

We do our best to ensure your experience is simple and enjoyable. Sacobi cannot be held responsible for indirect damages related to the use of our products or access to our website.

7. Modifications

Sacobi reserves the right to update these terms of use to reflect changes in our services or legislation. The most recent version will always be available on our website.