Privacy Policy

Last updated: October 30, 2025

At Sacobi, we treat your personal information with the same care and attention as our products. The trust you place in us is precious, and we are committed to protecting your data with rigor, transparency, and respect. Your data belongs to you, and we handle it with the same care, integrity, and responsibility that we bring to every creation.

This policy explains how Sacobi collects, uses, and discloses your personal information when you visit, use our services, make a purchase on sacobi.ca, or otherwise interact with us.

By using our services, you consent to the collection, use, and disclosure of your information as described in this policy. If you do not agree, please do not use our services.

Information Collection

Information collected directly from you

• Contact details: name, surname, address, email, phone number

• Order information: billing and shipping address, payment confirmation

• Account information: username, password, security questions

• Customer service information: details of communications with us

Note: We never sell your information to third parties. Our payment and delivery partners only access the data necessary to perform their services.

Information collected automatically
We may automatically collect certain data through cookies, pixels, and other technologies:

• Device, browser, and network connection information

• Interaction with our website, services, and advertisements

Information from third parties
We may obtain information from service providers or partners, such as Shopify or payment processors, to process your orders and provide our products and services.

Use of Information

We use your information to:

• Provide our products and services, process orders, manage deliveries and returns, and manage your account

• Marketing and advertising: send promotional communications and personalize your experience on our site

• Security and fraud prevention

• Communication and service improvement

We may disclose your information to:

• Service providers acting on our behalf

• Business and marketing partners

• Affiliates or companies within the Sacobi group

• Third parties in connection with business transactions or legal obligations

Cookies

We use cookies to operate and improve our website, perform analytics, and personalize our services and advertisements. You can manage your cookie preferences in your browser. For more details: Shopify Cookies.

Children’s Data

Our services are not intended for children, and we do not knowingly collect their personal information. For questions or removal requests, contact us at info@sacobi.ca.

Security and Retention

No security measure is perfect. We protect your information on secure servers and limit access to authorized personnel. Retention periods vary depending on usage and legal requirements.

Your Rights

Depending on your residence, you may:

• Access your personal information

• Request deletion or correction of your data

• Request portability or restriction of processing

• Withdraw consent for certain uses

• Manage communication preferences and opt out of promotional messages

• Appeal or file a complaint with your local authority

To exercise your rights, contact us at info@sacobi.ca. We do not discriminate against anyone who exercises these rights.

International Users

Your information may be transferred and processed outside your country of residence. Transfers comply with appropriate legal mechanisms.

Contact

For any questions or to exercise your rights:
Email: info@sacobi.ca